FAQ
About Orders
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow approximately 12–48 hours for the tracking information to update after receiving your shipping confirmation email.
If your order has not arrived within the estimated delivery timeframe, please contact our customer service team at:
If you need to change or cancel your order, please contact us as soon as possible. Because orders may be processed quickly, we cannot guarantee that changes or cancellations can be made once an order has entered processing or has already shipped.
How Do I Return an Item?
To request a return, please review our Return & Refund Policy and contact our customer service team before sending any item back.
Eligible returns must be requested within 30 days of receiving your order and must meet the conditions stated in our Return & Refund Policy.
Once your return has been received and processed, any approved refund will typically be issued within 10 business days to your original payment method.
Please do not send an item back without first receiving return instructions from our customer service team.
For complete details, please refer to our Return & Refund Policy.
How Is My Order Shipped?
Sunosh orders are securely packaged to help protect your jewelry during transit.
Depending on the size and type of your order, your package may be shipped in a protective mailer, box, or other suitable packaging.
Orders may be shipped via USPS, FedEx, DHL, or other trusted delivery partners, depending on the destination and shipping availability.
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
How Do You Protect My Privacy and Personal Information?
At Sunosh, we take your privacy and personal information seriously.
We do not sell your personal information.
Payment information and personal data submitted through our website are handled using secure technologies and are processed in accordance with our Privacy Policy.
Orders are shipped in secure and discreet packaging without unnecessary information about the contents displayed on the outside of the package.
For more information about how we collect, use, and protect your information, please review our Privacy Policy.
How Much Is Shipping?
We offer free shipping on U.S. orders of $49 or more.
For U.S. orders under $49, a flat shipping fee of $2.99 applies.
Any available shipping information will also be displayed during checkout.
When Will My Order Be Shipped?
Orders are typically processed within 0–2 business days, Monday through Saturday, excluding holidays.
Processing time is separate from shipping time.
Once your order has been processed and shipped, estimated delivery within the United States is typically 5–8 business days.
Processing and delivery times may occasionally be extended during holidays, promotional periods, severe weather, carrier disruptions, or other high-volume periods.
Once your order ships, you will receive an email containing your tracking information.
Do You Deliver on Weekends?
Weekend delivery availability depends on the shipping carrier, destination, and local delivery service.
Some carriers may deliver on Saturdays or Sundays in certain areas, while others may only deliver on business days.
Because weekend delivery schedules are determined by the carrier, Sunosh cannot guarantee delivery on a specific weekend day.
Please refer to your tracking information for the most current estimated delivery date.